I’d like to tell you a couple of stories about some things that happened to me while travelling to speak at an event in Munich recently and why I think they are important, particularly when it comes to customer service and experience.
The first incident happened when it came time for me to check in for my return flight from Munich.
Now, my flight tickets were booked for me by my host. All the details used to book the flights were correct. I checked and made sure of that. But, when I tried to check in on the airline’s website, their mobile site and their
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