Articles by

Christopher Elliott The Travel Troubleshooter

Travel Troubleshooter: Owner and Airbnb disagree on refund for rental. Who’s right?

DEAR TRAVEL TROUBLESHOOTER: Last spring, I made an Airbnb reservation for a vacation rental in Lanai, Hawaii, in...

Travel Troubleshooter: I want a refund instead of a Royal Caribbean cruise credit

DEAR TRAVEL TROUBLESHOOTER: In 2019, my wife Sandy and I booked a Royal Caribbean cruise to New England...

Travel Troubleshooter: Help! Lufthansa canceled our tickets but kept our money

DEAR TRAVEL TROUBLESHOOTER: Before the pandemic, my husband, my two friends and I were supposed to join...

Travel Troubleshooter: It’s not safe for me to fly. Can I get a refund for my AA ticket?

DEAR TRAVEL TROUBLESHOOTER: I recently used part of a $721 ticket credit on American Airlines to book...

Travel Troubleshooter: I paid twice for my airline ticket — can I get one refunded?

DEAR TRAVEL TROUBLESHOOTER: Before the pandemic, I booked a Hawaii cruise for my daughter and myself on Norwegian...

Travel Troubleshooter: Alitalia says my ticket is refundable — so why isn’t it?

DEAR TRAVEL TROUBLESHOOTER: I booked a flight from Cairo to New York via Rome on Alitalia. When...

Travel Troubleshooter: Airbnb is ‘unable’ to support my account. What did I do?

DEAR TRAVEL TROUBLESHOOTER: I was looking for a cabin in upstate New York for a weekend getaway recently...

Travel Troubleshooter: How to unlock an Airbnb account locked because of COVID-19

DEAR TRAVEL TROUBLESHOOTER: I had a reservation through Airbnb for a three-day stay at a property in...