DEAR TRAVEL TROUBLESHOOTER: I had a business class ticket on Amtrak’s Coast Starlight train from Seattle to Los Angeles. I booked business class because of my low vision and the ability to have access to Amtrak’s business class lounge. I also get 25 percent more Amtrak points for food and beverage purchases.
Christopher Elliott, the Travel Troubleshooter
Just before my trip, Amtrak removed the business class car and downgraded my seats. I lost my lounge access in Los Angeles and my 25 percent Amtrak Guest Relations points after it changed my tickets from “value” to “standard” category.
I think Amtrak can do better. I’d like an upgrade to a roomette