DEAR TRAVEL TROUBLESHOOTER: My husband received a $1,000 Marriott gift card as a “thank you” for remodeling a bathroom for a family in need.
Christopher Elliott, the Travel Troubleshooter
We tried to use the card a few months later at a Westin property in Boston. But when we gave a representative the gift card number, he said someone had already used it at a J.W. Marriott in Orlando.
I immediately contacted the Marriott gift card department to report the problem. Since then, I have made numerous attempts to contact Marriott via email and phone with no resolution. Marriott won’t replace the gift card.
Can you help me get my husband’s