DEAR TRAVEL TROUBLESHOOTER: I’ve had the most harrowing experience with Airbnb. I recently had reservations at an apartment hotel in London. When I arrived, my host told me I didn’t have a reservation (despite paying months before and receiving a booking confirmation from Airbnb). I had no place to stay.
Christopher Elliott, the Travel Troubleshooter
I contacted Airbnb, and it issued a coupon to stay at another apartment. But the pictures were a complete misrepresentation of the apartment. The host even admitted that some of the images were wrong and apologized. Since it was getting late, I spent one night in the apartment and checked out the next day.
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