CNN —
AT&T’s second prolonged outage so far this year left customers irate on Tuesday, with experts criticizing the company’s response and saying the wireless company risked losing user loyalty over the issues.
“Come on AT&T, let’s get it together here. These service issues are getting old,” said one social media user. “We better be getting more than a $5 credit. Otherwise I’m going back to Verizon.”
Though outages can affect any company, it’s not normal to have two long outages in a short period of time, Mojtaba Vaezi, a professor and director of the
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