Opinions expressed by Entrepreneur contributors are their own.
Both chatbots and virtual assistants often play starring roles in the modern business environment by providing brands with extra tools and power. These AI technologies, serving as invisible agents, are crafted to help customers, streamline processes and boost overall client and user experiences.
However, when faced with selecting the most suitable AI for your customer service strategy, the question arises: Which one is the better fit? I have prepared a guide outlining the advantages and disadvantages of chatbots and virtual assistants to equip you with the insights needed to make a well-informed decision.
Related: What Is a Chatbot? Here’s Everything To Know
But
→ Continue reading at Entrepreneur