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Customer service has never been more important. Today’s customers not only desire fast and seamless service but also expect a personalized and delightful customer experience (CX). To add even more to the mix, the stakes are high for businesses that don’t measure up. According to a recent PwC report, one-third of customers would leave a brand they love after one bad experience.
The good news is that succeeding in customer service can reap incredible benefits for businesses. In fact, 86% of customers are willing to pay more for a great CX, per the Tempkin Group. Due to these factors, customer service
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