Klarna, the $7 billion “buy now, pay later” startup used by companies like Versace, Nike, and Wayfair, stated on Tuesday that its AI chatbot “is doing the equivalent work of 700 full-time [customer service] agents.”
The statement arrives on the heels of Klarna CEO Sebastian Siemiatkowski’s announcement in December that the company is no longer hiring outside of engineering and that AI would pick up the duties of laid-off employees.
Sebastian Siemiatkowski, chief executive officer of Klarna Holding AB, at IFGS 2022 summit at the Guildhall in London, U.K., on Monday, April 4, 2022. Photographer: Chris Ratcliffe/Bloomberg via Getty Images
Klarna’s OpenAI-powered AI chatbot has been live for about a month,
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