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Our new AI tools and copilots have made some royal blunders. They’ve doled out bad advice with supreme confidence, they’ve gotten talked into shady deals, they’ve made things weird and turned incredibly rude. Slip-ups are rare, of course, but when they happen the internet goes to town. We love to dismiss a wayward AI.
But that’s a huge mistake.
The impulse is, in part, a result of being threatened by AI. But I think it also exposes a profound misunderstanding: We still think of AI agents as machines that aren’t capable of real growth and improvement the way that human employees are.
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