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You’ve just assembled your new grill, but you’re stumped on how to hook it up to the gas line. So you call customer support and start talking with an agent. Turns out they’re an AI, not a person, but it’s hard to tell the difference.
Answering questions in conversational English, the agent asks you to share a video of the barbecue so they can “see” it — then talks you through a fix in real time. Problem solved.
Sound like science fiction? Soon, such calls will be routine.
That’s good news for consumers. When it comes to AI and customer service, we’re
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