Following the path of other retail chains like Target that are trying to combat rising theft in stores, discount chain Five Below has decided to scale back on self-checkout stations, opting for cashier-only options in over 1,500 locations.
In a Q4 2023 earnings call on Wednesday, CEO Joel Anderson told investors that the “most significant” change the company made during the quarter was to limit self-checkout registers and put a store associate up near the front of the store.
Anderson said that the decision to limit self-checkout was in direct correlation with crime inside certain store locations and that additionally, the stationed personnel helped make the shopping experience more seamless for
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