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Have you ever waited longer than you’d hoped for a package? You’ve experienced the proverbial “last mile” problem. A parcel zips all the way across the country, but then somehow, it gets stranded at the post office a few blocks from your home — so close, but still out of reach.
To borrow a term from the field of logistics, HR departments have a “last mile” problem, too, and it’s just as frustrating. Companies are generating more people data than ever — insights about everything from how employees work best to ways to boost retention — but that intel isn’t getting
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