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Alright, fellow entrepreneurs, let’s cut through the usual chatter and dive into some groundbreaking, not-your-everyday strategies for truly embedding customer-centricity into the very DNA of our businesses.
This isn’t about surface-level tweaks; it’s about radical shifts and game-changing practices that will have your competitors doing a double-take.
1. Reverse-engineering customer experience
Let’s start from the end. Imagine a customer’s perfect experience with your product or service. What does it look like? Feel like? Now, reverse-engineer every process in your business to align with this vision.
This approach is beyond just meeting expectations; it’s about creating intuitive and delightful experiences that seem almost prescient.
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