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Attracting and retaining employees remains one of the biggest challenges facing entrepreneurs today. A recent Megaphone of Main Street report from SCORE on employee engagement revealed that 60.7% of small business owners rank hiring the right talent as their top challenge, and 45.8% say retaining existing staff is difficult. Another 33% of small business owners say retaining and motivating employees is a “concerning issue.”
Of course, there are important reasons to retain staff. Long-time employees have a lot of institutional memory about your customers’ likes and dislikes, which helps create a better customer experience. Employee retention also helps cement staff loyalty,
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