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The service industry today is experiencing significant changes driven by technology and evolving customer expectations. Businesses are prioritizing customer experience and adopting real-time, automated services to meet rising demands for seamless, omnichannel support.
According to Zendesk, 63% of companies are now placing greater emphasis on improving the customer experience. Predictive maintenance and advanced technologies like AI and VR are enhancing service delivery, while sustainability and social responsibility are becoming crucial for consumer engagement. Along with all these changes, companies face challenges in hiring and retaining skilled workers amid economic pressures such as inflation and supply chain disruptions.
Growing a workforce in a
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