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In the age of digital transformation, businesses are reimagining their operations to meet the demands of a tech-driven economy. Entrepreneurs today are not only adapting existing processes but also pioneering entirely digital ventures that operate through integrated technological frameworks. This shift requires a structured approach to design, implement and manage digital services effectively, ensuring both seamless delivery and regulatory compliance.
ISO 20000-1 provides a robust framework for entrepreneurs to establish and manage IT service systems, making it an invaluable tool for venturing into the digital business landscape.
Digital transformation involves refactoring business processes to be initiated by predetermined environmental triggers, retrieving the
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