From rising ticket prices to extraneous fees, flying is increasingly becoming an unsavory experience. But while some airlines have missed the mark on what it takes to keep customers happy, others have succeeded in tough times.
Related: These Are the Worst and Best US Airlines of 2024: Report
J.D. Power released its annual rankings of the top-performing airlines in North America based on customer satisfaction across several areas, including airline staff, digital tools, ease of travel, level of trust, pre-flight experience, onboard experience, and overall value given price.
The study was separated into three areas — first/business class, premium economy, and then economy/basic economy, and airlines were awarded points with a
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