CNN —
McDonald’s is pulling the plug on artificial intelligence ordering technology it was testing at more than 100 restaurant drive-thru systems in the US, a possible hiccup in the rapid rollout of AI in the fast food industry.
The company had worked with IBM to develop and test AI-driven, voice-automated ordering at some of its restaurants. The fast food giant says it’s still working on AI-related solutions at a time when its rivals are making similar investments.
It plans to shut off the technology in restaurants participating in the test “no later than July
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