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As a growing number of consumers shift to online shopping, businesses are having to invest in customer service technology that can handle large volumes of inquiries efficiently. Chatbots are an emerging solution for businesses looking to expand their reach and boost conversions online. In the next five years, the chatbot market is set to grow by 23% from its estimated market size of $7.76 billion.
This projected growth can be attributed to the competitive advantages online businesses gain by using chatbots. One of the biggest draws of this innovative technology is its ability to improve customer service.
How can chatbots improve customer
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