AI agents could pose fresh challenges, and new competition, for human employees as business leaders race to implement the tech.
Alex Zekoff, CEO and co-founder of Thoughtful AI, a startup that focuses on creating AI agents for healthcare, told Entrepreneur that AI agents unlock “a new era of technology.”
What is an AI agent?
The difference between an AI chatbot like ChatGPT and an AI agent is that the latter can independently make decisions to meet a human-set goal — just like an employee. For example, AI agents in a call center could choose which questions to ask, and the right information and next steps, on a customer-by-customer basis.
“Human-capable AI agents
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