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The urgency for the public sector’s digital transformation emerged during the Covid-19 outbreak when it became impossible to pay bills or visit clinics offline. Today, numerous initiatives globally are using innovative technologies to modernize public services.
Georgia’s online voter registration system in the U.S. serves as a great example. It has proven effective, enhancing electoral participation and improving accessibility, leading to increased voter turnout.
Another example of technology in public services is New York City’s “CompStat” police strategy, introduced in 2022. It helps reduce crime rates by analyzing data and predicting crime hotspots. Similarly, the UK’s National Health Service (NHS) employed data
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