How an AI granny is helping combat phone scams | CNN Business

London CNN  — 

At first glance, Daisy looks like your stereotypical grandmother: She loves knitting and talking about her family, has a cat named Fluffy, is technologically inept and has plenty of time to shoot the breeze.

But dig a little deeper, and you’ll find her to be exceptionally tech-enabled, with a few cunning tricks up her sleeve.

That’s because Daisy is a conversational artificial intelligence chatbot created by British mobile phone company O2 to help combat fraud by tricking phone scammers into thinking they are speaking to a real person.

Her debut

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