Ever tried to fill in your tax form or submit files to government offices? Some countries are highly digitized and made the leapfrog of digital transformation, like Sweden, Estonia, or Lithuania. Others, and among them the most developed nations in the world, very much lag behind.
In some cases, digitalization did not simplify government services — it just moved the bureaucratic red tape online.
In fact, global data from Accenture shows that more than half of survey respondents (53%) find accessing government services to be frustrating, and more than one-third (36%) find government processes and interactions intuitive.
It is my belief that government should behave
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