New York CNN —
Delta Air Lines stranded an estimated half million passengers in its service meltdown last week, leaving many sleeping on floors of airports, frustrated and angry at their inability to complete their trips, unable to find their bags or get answers from the airline.
But the fact is no matter how mad they are, most of them will return to the airline in the future. To paraphrase the old song, for most travelers, breaking up with an airline is hard to do.
The reality of the American air travel system is that powerful
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