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What is quality management? I have a simple, straightforward answer to this question. Quality management means meeting the requirements of all parties who have an interest in your business — stakeholders who have invested in your business, your customers, business partners and regulators.
ISO standards are the result of best practices that ISO member states bring together in one place to help others learn from their experience and avoid reinventing the wheel. It’s not dedicated to quality management in the manufacturing sector, as many assume. ISO’s role is managing knowledge through the flow of best practices already undertaken by its member
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