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Nowadays, customer-focused firms stand out in a very competitive market. This not only improves customer satisfaction and loyalty but also drives business growth.
For instance, Khoros mentions that 86% of buys turn to long-term clients and brand champions because of good customer service, while 65% of customers said they have changed to a different brand because of a poor experience.
From investing in employee training and leveraging nearshore staffing solutions to promoting work-life balance and rewarding customer-focused behavior, these six approaches will enhance your customer loyalty and drive sustainable business growth.
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