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In an unpredictable economy, one of the most effective strategies for maintaining your company’s growth is to focus on client retention. Research shows that acquiring a new client can be over five times more expensive than keeping an existing one. Studies show that increasing customer retention rates by a mere 5% boosts profits by up to 95%. This stark reality underscores the importance of prioritizing customer service and delivering an exceptional, white-glove experience.
As the CEO of an 8-figure subsidiary of a publicly traded company that consistently achieves 7-figure growth each year, I have implemented time-tested techniques that not only enhance
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