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Providing good customer experiences across multiple channels is a necessity. Integrating Generative AI (GenAI) into omnichannel information systems offers entrepreneurs a unique way to build next-gen digital product experiences. This provides a high degree of hyperpersonalization to stay competitive.
I’ve seen customer expectations rapidly evolve and the challenges entrepreneurs face in meeting them. GenAI integration in information systems is the key to unlocking unparalleled opportunities for growth and innovation.
GenAI in information systems
GenAI is revolutionizing businesses’ operations, particularly in enhancing data analytics and omnichannel customer interactions. GenAI, a subset of AI, focuses on analyzing data, generating new content from existing data, automating
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