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We love a good story, especially when it keeps us comfortable. In business, these stories often become rationalized myths. They sound like logic, feel like experience, and masquerade as truth. But really, they’re just assumptions wrapped in a confident tone.
You’ve heard them:
“Customers only care about price.””No one wants to pay for service anymore.””Our market is too commoditized to differentiate.””People just don’t read emails these days.”
What makes these myths dangerous isn’t their persistence, it’s how we rationalize them. We tell ourselves they’re based on data. (A survey from 2018? Please.) We cite competitor behavior. We assume it’s “just the way things
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