When the first Olive Garden opened in 1982 in Orlando, Florida, it was a disaster.
Long lines formed to get inside. The cooks couldn’t make enough sauce to keep up with demand. Bells constantly rang, alerting the kitchen staff that a table was waiting more than 10 minutes for their meal.
The second day wasn’t any better. It was immediately clear to Blaine Sweatt, an Olive Garden cofounder and general manager, that he needed a quick and cost-efficient way to satisfy hordes of hungry customers as they waited for their
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