Self-service kiosks have become a staple in fast-food restaurants, offering convenience and a streamlined ordering process. Although these touchscreens have transformed the front-end experience, they have also created some unexpected challenges for kitchen staff and operations.
Fast-food chains like McDonald’s have embraced this technology to reduce labor costs and improve customer service, but the results have been mixed. These varied results highlight some of the unintended consequences of automation, according to CNN, which used a combination of expert interviews, data from industry analysts and real-world examples from major fast-food chains for the article. CNN also included insights from data analytics firm Placer.ai on how kiosks have impacted labor reallocation and
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