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Thoughtless user interfaces can be maddening. A simple task — editing photos, say — goes sour when I’m overwhelmed by navigation bars and pointless pop-ups. Maybe I turn to a Help window, and (sigh) now I’m telling my color correction problem to a glorified FAQ. Only one thing’s clear — the software has no idea what I want.
But AI changes that — or, at least, it should. As the CEO and co-founder of an AI-powered customer service platform, I’ve given this problem a lot of thought. And I believe we’re still designing software for the past instead of reimagining it
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