Over the last few years, Starbucks pulled out 30,000 comfortable seats, installed hard wooden stools, blocked electrical outlets and turned stores into takeout counters for customers picking up orders off its mobile app.
The changes backfired and customers left for local coffee shops and other chains and brewed more coffee at home.
Now Starbucks is trying to win back customers looking to sit down for a cup of coffee by renovating 1,000 stores — 10% of its company-owned US locations—with comfy chairs, couches, tables and power outlets in the next
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