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Pour through higher-ed or seminar business texts relating to the qualities of an effective leader, and phrases like “analytical prowess,” “restless inventiveness” and “strength of will” tend to creep center stage. In my experience, however, placing too much emphasis on these (to be sure, often admirable) qualities is in error. I’ve found that empathy, compassion and care make a much more significant impact on a company’s success — that practicing such “soft skills” when running my own businesses has allowed me to reach the level of success I occupy today.
Such skills are broadly defined as ways of relating and collaborating
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