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As leaders, it can be difficult to let go and give our teams autonomy. This might look like discouraging disagreements, whether out of a misplaced desire to always be right or mistakenly believing conflict is detrimental to business performance.
But when I let my front-line employees disagree, the best leaders and ideas rise to the surface. While this helps create a no-blame culture of innovation, I want to focus on how this approach also allows businesses to identify the right processes to automate.
By listening to employee insights, we have implemented automation strategies that have dramatically improved our workflow efficiency and scalability.
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