Delta’s CEO Ed Bastian is speaking out after thousands of flight cancelations left passengers stranded, delayed, and without luggage.
In a memo early Wednesday morning, Bastian told customers that he was hopeful the worst was over and systems should be up and running after last week’s CrowdStrike outage that affected one of Delta’s key crew tracking-related tools. Bastian also said in the memo that he’s read customers’ frustrated emails and apologized to those impacted.
“While our initial efforts to stabilize the operations were difficult and frustratingly slow and complex, we
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