A month after Salesforce announced its AI agent technology and its CEO Marc Benioff criticized Microsoft’s AI efforts, Microsoft announced 10 new AI agents that can take care of tasks like sales, finance, and customer service.
AI agents are different from chatbots in one key way: they can act on an organization’s behalf instead of simply reciting information. So they can help process orders, for example.
Related: Can Anyone Beat Microsoft at AI? The CEO of Salesforce Thinks His Company Can.
The tech has been in private preview since May and the agents will become available in public preview next month, per a press release.
Microsoft noted that McKinsey & Company is creating
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