New York CNN —
It’s a familiar tale in the aviation industry: A black swan event hits all airlines causing massive flight cancellations. But as many begin to recover, one airline emerges as a problem – unable to get it together to the detriment of its customers and employees.
It happened to Southwest during peak holiday travel time in December of 2022 when severe winter storms forced airlines to cancel droves of flights. But as the weather improved, thousands of Southwest planes remained grounded for an infamous 10 days even as just about every other airline was operating
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