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I once thought that the key to an efficient workflow was to hire the best people for the job. A new generation of talented, value-oriented and full-of-potential employees and business partners appeared to be the perfect recipe for success. However, I discovered that even with such a great team, I was always observing, wading into problems and extinguishing fires more than I would have liked. It was frustrating. I did not only want to have a good team but also a team that can work independently and efficiently with or without my intervention.
So, what was missing? I adopted a trial-and-error
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