Why AI Isn’t Your Advantage — Your People Are

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There’s a story I keep coming back to. You’ve probably heard it, too.

One time, a cargo ship broke down in the water. The crew couldn’t figure out what was wrong, so they called in a couple of experts one by one, but no one could figure out the fault.

Then they called in an old professional who had been fixing engines since he was young. He walked in, studied the engine for a few minutes, and tapped a single spot with a hammer. The engine came back to life. A few days later, the captain got an invoice for $10,000.

He pushed

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