Americans across the country received harmful hate messages via text after the election. The communication industry has been trying to figure out how it happened.
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In the hours after President Trump won a second term last year, Americans nationwide started receiving hate-filled text messages taking aim at their race, gender, sexuality or religion. Investigators are still trying to find the culprit. Within the digital communications industry, it was an existential crisis. Despite years of cracking down on spam, fraud and abuse, someone bypassed the guardrails on a mass scale. NPR cybersecurity correspondent Jenna McLaughlin has