Cris Lozano in San Jose asked Envision Honda in Milpitas to change her Honda Civic’s oil and rotate the tires.
“Simple things,” she said. “Basic things that I knew I had paid an additional amount to cover.”
Cris says the service department billed her about $140. She pushed back because she expected her Honda Care service plan to cover the full cost.
“They said, ‘Oh, we’ll look into it,’” Lozano said. “And then they said they didn’t see anything, that they didn’t find anything in the system.”
Cris said she showed Envision Honda its own contract from the day it sold her the Civic. It shows she prepaid $1,995