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I’ll never forget the day I realized I couldn’t do it all anymore.
My business had just crossed the million-dollar mark, but I was still trying to handle everything myself — coaching clients, selling, leading my team and running the accounting. Then, one day, I discovered I’d accidentally overcharged our biggest client $46,000 over nine months because I’d set up auto-pay and never double-checked it.
The wave of panic that hit me was overwhelming. It was one of the worst moments of my professional life. I immediately owned the mistake, apologized and worked out a plan to credit the money back over