Is It Time To Talk About A More Sustainable Approach To Serving Our Customers?

At a recent event, I spoke to a Chief Technology Officer (CTO) about how it was not untypical for him to have a day of 14 back-to-back half-hour meetings. He explained that this started during the early part of the pandemic, and by 4 pm, he was absolutely exhausted and struggled to stay focused and pay attention. He added, however, that over time he got used to such a heavy schedule and was able to manage his energy and concentration better.

On hearing this story, I commented that while I often hear stories like this from all sorts of executives at different firms, I am often left wondering how

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