Is AI Bringing You Closer to Your Customer — or Driving Them Away? Here Are 5 Steps to Bridge the Gap

Opinions expressed by Entrepreneur contributors are their own.

I’m not going to lie, the latest generation of AI, especially large language models and agentic AI, is nothing short of impressive. At Human Cloud, we used tools like Claude and Windsurf to accomplish in 5 minutes what had previously taken us 5 years.

On the surface, it’s a story of overnight magic. But dig deeper and you’ll find that the real magic wasn’t the AI itself; it was the five years of groundwork that came before. We spent that time using spreadsheets, Canva graphics, CRM automations and hacky off-the-shelf tools to create the right sales and delivery motion, and validate

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