Southwest Airlines canceled more than 2,500 flights on Tuesday, causing chaos at airports around the country. Bay Area airports experienced some of the highest percentages of canceled arrivals as thousands of travelers tried to make it home after the holidays.
A massive Christmas-weekend storm devastated air travel across the country, but Southwest’s troubles have snowballed into a staggering collapse that triggered a probe by the U.S. Department of Transportation, which called the rate of cancellations “disproportionate and unacceptable.” Southwest workers also blamed old scheduling software and staffing shortages at the Dallas-based carrier, which canceled far more flights than any other airline.
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