Southwest Airlines employees and passengers look through large groups of luggage in the Terminal 2 baggage claim area of the Oakland International Airport on Tuesday, Dec. 27, 2022. (Aric Crabb/Bay Area News Group)
Susan Keeffe never left the Oakland airport when her flight to visit family in Baltimore was canceled in the ongoing chaos of Southwest Airlines’ Christmas meltdown. But her checked bag took off and hopscotched around the country for days, one of the untold number of suitcases separated from travelers this week.
“We tracked the bag to Las Vegas, and the next thing it shows up in Albuquerque, and then it
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