He Went From Customer to CEO of a Rapidly-Expanding Dessert Chain By Following This Process

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Fresh out of an unfulfilling finance career, Neil Hershman was looking for something different — something he could build with his own hands. That search led him to 16 Handles, a New York-based froyo brand he frequented as a customer.

Astrophysics degree in one hand, finance resume in the other, Hershman found himself behind the counter of his first 16 Handles franchise, sleeves rolled up and running the store from open to close.

What started as a side project quickly spiraled into something bigger. “Open and close, every single shift I was working,” Hershman says. “I was able to advance the business

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