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A stuffed giraffe named Joshie broke the internet — and taught a masterclass in client service.
When a three-year-old boy left his beloved stuffed giraffe, Joshie, behind at a Ritz-Carlton in Florida, the hotel could’ve done what any service-oriented company might: return the toy.
Instead, they gave Joshie a vacation of his own.
The giraffe came back in a box, safe and sound — accompanied by a photo album. Joshie lounging by the pool. Joshie driving a golf cart on the beach. Joshie getting a massage. The gesture went viral — not because it was a marketing stunt, but because it was